Support
Lovefed · published by Sean Boylan, Santa Fe, New Mexico
If your pet has eaten something now
Do not wait for an email. Call your veterinarian, or one of these. Both answer around the clock, and a consultation fee may apply.
ASPCA Animal Poison Control (888) 426-4435
Pet Poison Helpline (855) 764-7661
Tell them what it was, roughly how much, and how long ago. Lovefed is a reference tool, not an emergency service.
Email hello@lovefed.app
One person reads it. Expect a reply within a couple of days, usually sooner. There is no phone line and no chat widget, because there is no support team to staff them — saying so is more useful than pretending otherwise.
A food or ingredient is missing
This is the most useful thing you can report, and Lovefed has somewhere to put it. When a search finds nothing, the app offers to add it to a list kept on your phone. The list sits in About, and when you are ready you can send the whole thing in one go.
Nothing is collected automatically. The app does not record what you search for, and the list goes nowhere until you choose to send it.
Why is a food I expected not there?
Often it is listed under another name. The search knows a good number of them — birch sugar finds xylitol, courgette finds zucchini, Advil finds ibuprofen — and it tolerates a misspelling, so avacado still finds avocado.
Made dishes are deliberately absent. A shepherd's pie will never be in a food list, but onion, garlic and the rest of it are. Put the ingredients into the Scanner and it answers for the whole dish.
The barcode scanner did not recognise my bag
Barcode lookups come from Open Pet Food Facts, a community-maintained open database that Lovefed does not control. Plenty of products are not in it, especially in the US. When that happens, type or paste the ingredient list instead — that path reads the same data and does not depend on the product being catalogued.
Answers look wrong for my pet
Check what is set in My pets. Breed, health conditions and allergies all change the answer, and an allergy overrides everything else — if a food is marked "don't feed" with no obvious reason, an allergy is usually why. If you still think an answer is wrong, email it. Include the food, the species, and what the app said. Corrections are taken seriously, and a wrong answer gets fixed ahead of anything else on the list.
Subscriptions, refunds and cancelling
- Lovefed is free, and every food answer is free with no daily limit. Lovefed Plus is optional.
- Subscriptions are billed by whichever store you bought from, not by Lovefed. On iPhone, manage or cancel in your Apple ID settings under Subscriptions. On Android, in the Google Play app under Payments and subscriptions.
- Deleting the app does not cancel a subscription.
- Refunds are handled by the store under its own policy, not by Lovefed. Apple: reportaproblem.apple.com. Google: request one from your order history in Google Play.
- Paid already and the app has not unlocked? Open Lovefed Plus and tap Restore purchases. If that does not work, email and say which store and which account made the purchase.
Your data, and deleting it
There is no account, so there is nothing of yours on any server to delete. Pets, reminders and the missing-food list live on your phone. Deleting the app removes all of it. The privacy policy has the detail.